Live video support

Remote technical support and troubleshooting via live video feed

Real-time video inspection with direct visual of installed instrument right from the helpdesk
Interactive session incl. screen and camera sharing for immediate response to product-related issues
Identifying all relevant factors in and outside of the instrumentation
Efficient and fast technical support to assist customers on site

At a glance

Remote visual inspection service including screen and camera sharing
Live interactive session through a web connected mobile device
Innovative troubleshooting and after-sales service for reviewing configurations, technical details, product documentation or downloading, and installing software and firmware updates
Effective service without need for on-site presence and all costs associated with it
No automated messages, just a friendly KROHNE face to assist you remotely

Your challenge

When visual inspection is preferred for problem resolution, standard technical and application support by phone, email or online remote assistance won't suffice. When on-site service visits are also not an option for the customer, a more sophisticated approach to support is required.

Our service

That's why KROHNE offers dedicated live video support for all products, in addition to standard installation recommendations, instrument configuration, start-up assistance and troubleshooting via expert helpdesk or remote support services. This premium option involves a live interactive session via a web-connected mobile device for remote support, including screen and camera sharing, review of configurations, technical details, product documentation or downloads, and installation of software and firmware updates.

This live video service is particularly useful when time is of the essence and on-site visits are not the best option, e.g. in remote installation areas or where there are large distances between the affected measurement points, making on-site support time consuming and extensive.

Please check your local KROHNE office for availability of this service.

Your added value

Fast response time thanks to visual inspection without on-site visits
Premium support for all KROHNE products from any location with internet connectivity
Remote service session from hazardous areas possible
Highly efficient and time-saving way of technical support for remote installations and/or installations with large distances between measuring points